If your complaint relates to a Zurich Health and Wellbeing Service, then we will share your complaint with the service provider and they'll be able to let you know how they will handle that complaint.
If your complaint relates to Onsi or how our platform functions then we will manage your complaint ourselves. We'll aim to acknowledge any complaints within one business day and provide a response within three business days. In the rare case that a complaint needs to be escalated and investigated, it might take up to eight weeks to respond and provide a resolution.